Draft text — to be reviewed by a qualified Maltese legal professional before launch. Last updated: 2026.
Who we are
Francesca in Concerto, Malta, is the data controller for personal data collected on this website.
What we collect
Reservation details (name, email, optional phone, seats, notes), contact form messages, and support chat conversations.
Why
To manage reservations, answer enquiries and provide customer support. The legal basis is the performance of your request and our legitimate interest in running concerts.
AI assistant
Chat messages are processed by an AI service to generate replies and are stored so our team can review and assist.
Retention
Reservation data is kept for up to 12 months after the concert; messages for up to 24 months.
Your rights
You may request access, correction or deletion of your data, and complain to the Information and Data Protection Commissioner (IDPC), Malta.